Midland Central Dispatch

Using 911

What Information Will 911 Ask When You Call?

When you call 911, the dispatcher will ask a series of questions to help determine the nature of the emergency and send the appropriate emergency responders. If you can, stay calm, listen carefully, and answer each question as clearly as possible. Your answers help us get the right assistance to you as quickly as possible.

A 911 dispatcher may ask you the following questions:

  • Where is the emergency? Provide the complete address, including the city, apartment or suite number, and nearest cross street, if known. This helps responders locate the emergency.

  • What is happening? Briefly describe the situation so the dispatcher can determine whether police, fire, emergency medical services, or a combination of responders is needed.

  • What is your phone number? This allows the dispatcher to call you back if the call is disconnected or additional information is needed.

  • When did the incident occur? Knowing when the incident happened helps the dispatcher assess the situation and prioritize the response.

  • Is anyone injured or in immediate danger? This helps the dispatcher determine the urgency of the situation and identify the resources needed.

The dispatcher may ask additional questions depending on the type of emergency. Do not hang up until the dispatcher tells you it is okay to do so. If the situation allows, follow any instructions provided by the dispatcher while help is on the way.

Why Do I Need to Provide My Address and Phone Number?

Our Enhanced 911 (E911) system may automatically provide the dispatcher with information about your phone number and location. However, this information is not always complete or accurate, so dispatchers must verify it with every call.

There are several reasons why confirming this information is important:

  • Technology is not always exact. E911 location information depends on the technology and data provided by telephone service providers. Errors, outdated records, or location limitations can affect the information displayed to the dispatcher.

  • The emergency may be somewhere other than where you are calling from. You may be reporting an accident, a fire, or another emergency at a different address. Dispatchers need to confirm the exact location where help is needed.

  • Your phone number may not reflect your current location. This is especially important when calling from a mobile phone, since your phone number may be associated with a different address or area.

  • We may need to call you back. If the call is disconnected or you are unable to continue speaking, having a verified phone number and location can help dispatchers follow up and coordinate an appropriate response.

Every second counts during an emergency. Providing accurate information helps 911 dispatchers send the appropriate responders to the correct location as quickly and safely as possible.